04-20-2017 05:29 PM
When signing in screen says preparing windows. Then a box opens and says unable to open account. Sign out and try again or hit dismiss, non of your work will be saved if you hit dismis. What can I do to get windows to open? I cant find bookmarks, documents or pictures either
04-21-2017 05:20 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand the signing in screen doesn't work and you are unable to log into your windows,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Could you send a screenshot of the error message to understand your concern?
Did you look for HP articles that offer solutions to resolve your issue?
If you haven't, here's a link that should help: Click here
Also, if you are unable to change or reset the password on your PC: Click here for step by step instructions.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
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