cancel
Showing results for 
Search instead for 
Did you mean: 
Saravjit
New member
1 0 0 0
Message 1 of 2
131
Flag Post

While recovering windows there was power failure and now I am not able to reach recovery software

HP Recommended
HP all in one desktop
Microsoft Windows 10 (64-bit)

I use windows 10 and while I was recovering windows there was a power failure and thereafter I was not able to invoke the recovery option as my system doesn't reach the recovery software on the hard disk. 

1 REPLY 1
Grzwacz
Level 12
Level 12
6,774 6,758 637 1,524
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

A power failure can cause HDD/SSD data corruption and/or hardware damage.

 

So you could have both issues.

 

First check hardware if possible.

 

Start the PC. Tap the "ESC" key to try to get to the HP UEFI Startup Menu.

 

Select "F2" to run system diagnostics. This will check hardware.

 

You could repeat this process if the hardware is okay. Now select "F11" to try a System Recovery.

 

Let the forum know if either option helps.

 

You may have to get HP factory recovery media or install W10 clean if hardware is okay but the HDD has corrupted data which prevents doing a HP system recovery.

 

Damaged hardware due to the power failure may require replacing any damaged components.

 

Regards

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation