cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
SageGwen
New member
1 0 0 0
Message 1 of 2
142
Flag Post

Why does everything coonected to my usb ports keep getting disconnected randomly

HP Recommended
HP Omen
Microsoft Windows 10 (64-bit)

At least twice a day at random times all my usb devices including my mouse, mousepad, keyboard, drawing tablet and camera all disconnect and reconnect. I dont know why this happens and ive looked it up and tried everything please help me.

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

If all system drivers are up to date and you have no system file corruption then check system files using the following commands at an Administrative command prompt:

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

sfc /scannow

 

Maybe you have a hardware problem. Newer PCs have two or three system board USB controllers, USB 2.0 (front and rear) and USB 3.0. (front and rear). Have you tried all USB ports on your PC?

 

You could have an intermittent short or a system board problem. Have you tried the problem devices on a different PC to see if the problem recurs on a different PC? If yes, then you have a device problem.

 

You could isolate a hardware problem versus a driver problem by installing W10 clean on a different HDD or a different SSD. Check for stability on the new W10 installation.

 

Regards

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation