Win7 Product Key in case of HD failure With No sticker found

[craftindo]

HD failure and replaced and There is no sticker found. I then re-install using downloaded win 7 from microsoft, but need to activate windows.

1. where can i find the windows 7 product key of my HP touchsmart?

2. how to contact HP, i can't email them.

3. can i get it from BIOS? (i thought only win 10 stores that information there)

All software to get win product key assumes that windows is still working on a good hard drive.

HP doesn't put the sticker, but doesnt' give the product key, shouldn't it be HP mistakes / problem?

thanks

[Paul_Tikkanen]

Hi:

Unless someone on this forum has the same model as yours, and knows exactly where HP put the key, we can only give you some suggestions.

All PC's that came with W7 should have a W7 COA label with the product key affixed to it somewhere.

Normally, the key is either on the back of the case, and one person that had another Touchsmart all in one with W7, indicated the product key was located underneath the display bezel.  I guess you'd have to basically upend the PC and look at the bottom of the bezel.

There is no way to e-mail HP customer service.  You can contact the HP executive team at the link below.

Or you can call their number in the USA/Canada at:  1 (866) 724-8600

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

I recently contacted HP using the weblink method with a question I had, and I received a case number and a reply within 3 or 4 business days.

Only PC's that came with W8 or newer have the product keys stored in the BIOS.

Worst case scenario, is you will have to order recovery media from this non-HP vendor which would not require a product key.   HP no longer sells recovery media for that model series.

http://www.computersurgeons.com/p-22054-recovery-kit-a5jaaav-for-hp-touchsmart-desktop-pc-model-numb...