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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-14-2020 05:53 AM

HP Recommended
Product: HP G5240de
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

with a fairly old "HP G5240de" Desktop PC Windows 10 was installed and after the installation of some anti-virus software on Friday some services are no longer functioning.

 

The USB-Keyboard and USB-mounse from HP are directly connected to the USB ports and various combinations on the four ports on the back have been tested.

 

On bootup I can get into the BIOS okay and use the cursor keys without any problems. Also the optical mouse displays a red light during booting which switches off after a while (during the time windows and the spinning circles are displayed)

 

When Windows starts it seems to disable the USB-Keyboard and USB-Mouse.

 

Is there any solution to this problem?

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