cancel
Showing results for 
Search instead for 
Did you mean: 
alvinchan808
New member
3 2 0 0
Message 1 of 5
3,192
Flag Post

Windows 10 installation has failed

HP Recommended
BK170AA-ABA HPE-210y
Microsoft Windows 7 (64-bit)

Download and used MediaCreationTool1909 from Microsoft website.

Installation goes but at about 40% reported completion on screen,

a message "Windows 10 installation has failed" appears.

No other fail codes appear to indicate what went wrong.

 

How do you to debug and resolve this issue?

4 REPLIES 4
RrichardD
Level 3
67 62 3 8
Message 2 of 5
Flag Post
HP Recommended

Dear Alvin,

 That sounds like critical (code) errors on your HDD. Find a windows boot USB with scandisk on it.

 

 From the USB boot. Blank screen - cursor flashing - type  Scandisk C: /f/r    then hit the  'return' or  'enter' key ... and let it run.

 

 Can take quite a few hours, depending on the size/capacity of the hard drive. It does not destroy your data/files - simply fixes code errors and faults that are on the HDD ... and is successful 98% of the time. Sometimes you can get a broken string of machine code that is too long for scandisk to handle (the code begins to interfere with scandisk), and the disk cannot be recovered with normal software or hardware (need special forensic data recovery programs) - but that is rare.

 

 Once it finished you will see a "completed" log, showing what it did/fixed.

 Tell it you're really impressed ... then turn-off the computer, remove the USB, turn it on and after it had booted, start your installation process again.

 

 It should complete with no further dramas.

 

 If you get the same error message at 40%, it means your installation program/files are damaged or compromised. Get a new copy and start again.

 

 Cheers,

 

Rick.

0 Kudos
WAWood
Level 16
Level 16
32,734 32,634 2,970 7,292
Message 3 of 5
Flag Post
HP Recommended

@alvinchan808 

Windows installation failure is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
alvinchan808
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

Sorry for the long delay in responding. Thank you for trying to help. However this is not a laptop. It is a desktop PC. After researching the online community and trying what seems like dozens of suggestions, it took me quite a while before i was able to overcome one issue after another issue; by debugging one error after another error in the upgrade error logs; almost endless but finally able to successfully upgrade from w7 to w10 a few days ago. Looking back it was not just one thing but many issues. Anyway thank you. Now to move on to some other minor w10 error with hex 0x80070005 it seems related to folder or registry access denied issues. Still researching.

0 Kudos
alvinchan808
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Your idea of running a disk scan for disk errors may have helped to move upgrading w7 to w10 along but i did some other suggested fixes as well so can't say what actually is the issue. Thank you for the suggestion.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation