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fformica01
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Wrong warranty start date. Nothing but a run around

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HP 460-p200 Desktop PC seriesvilion 6530 Serial number: 8CG8358MNF Product Number: 4NM72AA
Microsoft Windows 10 (32-bit)

So, today my PC decided not to boot and takes me to a blue screen that gives options to automatically repair. Each time I choose and option it takes me back to that screen, even after reboot. I purchased the pc in December of 2019 and the HP website says my warranty expired in April 2020. Of course now the website and virtual agent sends you in circles because the satus of the warranty. How can I contact someone at HP to resolve this and get my PC fixed?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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@fformica01

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a System test to confirm the Hardware Functionality


- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

If all the Tests pass please perform a Reset. Link:https://support.hp.com/in-en/document/c04742289

 

To raise a warranty dispute please follow the instructions in this Link: https://support.hp.com/in-en/document/c05084516

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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