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‎01-07-2021 05:22 PM

HP Recommended
Product: HP Elitebook 840 G3

Hey, I really need help. Can you please show me how to fix issue. I would like to start my laptop again while keeping all my pictures, data, files, and settings to the same way it was before this happened. I get a message in a blue screen that says recovery -my pc needs repair and I need a SUB or disk to reboot.

 

Please help me with this. I would like to keep all my data and not have anything erased.  I have HP Elitebook but forgot what number Windows.

 

1 REPLY 1

‎01-29-2021 02:25 AM

HP Recommended

If the warranty on your computer is still active, you can contact HP Support.

 

Otherwise, I get the impression that you are "lost" -- not having the technical skills to diagnose and repair the problem. So, I think that it is time for you to take the computer to a qualified technician. They should be able to remove the disk-drive from your computer, copy all your personal files on a USB memory-stick, or burn to DVD media, or write to an external disk-drive, to be sure to keep a copy of those files. Then, they can diagnose and trouble-shoot.

 

Or, if you have a technophile friend, can you ask them for assistance?

 

 

 

 

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