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‎03-23-2019 12:10 PM

HP Recommended
Product: HP 24-F0061T/I5-825OU/80/1H
Operating System: Microsoft Windows 10 (64-bit)

Heat alarm shuts down HP 24-F0061T/I5-825OU/80/1H- when machine is on idle, or in use, an audible alarm sounds and unit shuts down. bad fan? This is second unti to have this problem. Is this a design falw or what? Not enough airflow through clam shell case? Solution? Buy a Toshiba? HP folks if you are reading this, please contact me. Running a business and need your product to serve me not frustrate and break down... 

1 REPLY 1

‎03-25-2019 03:35 AM

HP Recommended

Hi @FrankPrague

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the thumbs up to say thanks for my efforts.

 

Have a good day ahead.

Asmita
I am an HP Employee

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