battery won't increase when plugged in.

[kit-akira]

when starting up laptop, showed message about battery smth smth, require to check here. Whenever plugged in, the level doesn't increased, but remained in a certain percentage. unsure what problem is it.

[zoey7886]

@kit-akira, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Battery Charging Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears that your laptop's battery is not charging even when it is plugged into the power adapter. Here are some steps and tools you can use to diagnose and possibly resolve this issue.

Using HP Battery Check

HP Battery Check is a tool in HP Support Assistant that can help you examine the status of your battery.

To run HP Battery Check:

1. Connect the AC adapter to the computer.
   • Note: The computer must be connected to external power for Battery Check to work properly.
2. Open HP Support Assistant.
   • Type “support” in the taskbar search box and select the HP Support Assistant app – or – select the question mark icon in the taskbar.
3. Run HP Battery Check.
   • Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.

Diagnosing with the Power Meter

The Power Meter can provide quick access to power settings and display the remaining battery charge:

1. Hover over the Power Meter icon in the notification area to see the percentage of remaining battery charge and current power plan.
2. Use Power Options:
   • Right-click the Power Meter icon and select an item from the list, or type “power options” in the taskbar search box and select Power Options.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,