biomertic & face lock

[biomertic]

biometic option not show in device manager

[Dragon-Fur]

@biomertic 

Welcome to the HP English Community --

Your computer might – or might not -- have the required IR camera needed for Hello Face.

IR camera is a specialty device and is not standard on all computers.

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

Comments / Example

If there is no Biometric devices section in your Device Manager, then the computer does not include the hardware (fingerprint reader) -- If the computer includes a "box" where the reader would be located, the box is simply a "cover plate".

If the "face lock" refers to using Facial Recognition and there is no IR type camera listed in the Device Manager, then Facial Recognition cannot be used.

Device_Manager_Generic_Biometrics_Fingerprint_Camera_2

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