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blue screen

HP Recommended
Example: Pavilion 590-p0077c
Microsoft Windows 10 (64-bit)

I've been having blue screen on my HP desktop pav 590-p0077c since i made a Windows 10 update. I've tried Startup repair, System restore, and Reset to factory, but I'm still getting blue screen bringing me back to "Advanced Troubleshooting, Restore, etc.."

Could it be a hardware problem even though UEFI successfully passed diagnostic scans? I'm ordering a USB recovery kit from HP,  but I'm wondering if there is anything else I could do to fix this issue. By the way, this desktop is only 1-year old, and I'm using it with an LG monitor. Any comment is appreciated. Thanks!

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Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...


The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs. These are available depending on the OS involved, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there:

The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here:

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

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