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‎04-11-2022 11:47 AM

HP Recommended
Product: HP ENVY Desktop - 750-624
Operating System: Microsoft Windows 11

this is new to me so it's a bit difficult and a pain. all I get is a blue screen with minimum access to anything except running diagnostics and the only bottom is esc I am really disappointed with hp products I have other laptops that work except my desktop pc 

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1 REPLY 1

‎04-12-2022 08:49 AM - edited ‎04-12-2022 08:52 AM

HP Recommended

I was unable to find any windows 11 drivers for 750-624

Was this system blessed by Microsoft for windows 11?

You mentioned other laptops as working.  Did they have win11 or were approved for it?

 

In any event, the error code means that windows cannot find the booting information. usually a file is missing or corrupted.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-window...

You will need to boot a win10 or win11 "install" disk and select the repair option and try to fix the boot.  Did you use a USB to upgrade to win11?    If not then you can create one from an 8gb flash drive as explained somewhere down in the above document.  Do not do the custom install, just create the win11 boot device and do the repair when booting it up.

 

 

I am a volunteer and I do not work for, nor represent, HP
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