Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

cannot currently print to small photo tray on ENVY 7100

HP Recommended
HP Pavilian 8140
Microsoft Windows 7 (32-bit)

Any photo selected is printed on the main tray---in whatever size selected. To date, I can't find any reason when photo tray (#2) is selected why it still prints on main tray- a recent change. help pls

HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 2
Flag Post
HP Recommended

@DELI3, Welcome to the HP Support Community!


I understand you are not able to print from the photo tray. Let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Update the printer firmware

Click here to download and install the latest firmware from your computer.


Make sure the photo papers you are using is supported by the printer and is loaded correctly.

Refer to Loading Paper, Cards, Envelopes. Product Specifications can be found here.


Now, refer to How to Print Photos article for detailed info on printing photos from your Win PC.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation