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alan518
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Solved!

desktop pc fault diagnostics showw "hard drive sshort dst test check fail plus 24 digit fail id code

HP Recommended
pavilion510-p170naDT PCUK
Microsoft Windows 10 (64-bit)

hp pav desktop510--p170na loads win 10 butfreezes and mouse inop.went to start menu and  test section.tried quick test and severe test.both showed a fail atshort dst check.failure id:9oal8x-8g19sk-xd4f6k-60uv03 hard drive 1.in the code i dont know if they are ooos or zeros!

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Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,150 30,906
Message 2 of 2
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HP Recommended

Hi:

 

The 24 character code means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service guide which has the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05107213

 

After you replace the hard drive, you can reinstall W10 for free by using the media creation tool at the link below to create a bootable W10 USB flash drive installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-510-p100-desktop-pc-series/12079675/mod...

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,150 30,906
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The 24 character code means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service guide which has the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05107213

 

After you replace the hard drive, you can reinstall W10 for free by using the media creation tool at the link below to create a bootable W10 USB flash drive installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-510-p100-desktop-pc-series/12079675/mod...

View solution in original post

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