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aoz1
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Message 1 of 2
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ejecute el recovery de pc portatil 17-w2031a y mando mensaje "restauracion Incompleta"

HP Recommended
pc portatil omen 17-w2031a
Microsoft Windows 10 (64-bit)

Ejecute Recovery en pc portail Omen 17-w2031a.  mando mensaje "Restauracion Incompleta, La restauracion no esta terminada, selecciones unos de los siguientes Botones" :  Guardar registro, Detalles y Reintentar.

ya selecciones todos los botones y no me permite avanzar.. solicito ayuda para concluir el Recovery.. gracias.  

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

If the built in recovery system isn't working, try making the bootable USB recovery drive using the HP cloud recovery tool.

 

You will need to do this from another working Windows PC, and you will need a 32 GB USB flash drive.

 

This would be equivalent to factory resetting the notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/mx-es/document/c06178674

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