error

[williamma]

Hi..

Everytime I switch my desktop on I get this error..

ESRV.EXE application error.

I cannot get rid of it, can you help, I also cannot chat to someone in support as it wont connect.

thanks

william.

[mdklassen]

Open a command-line prompt, and type:

     CD \        then press ENTER.

     DIR ESRV.EXE /S /A    then press ENTER.

It will either say "file not found", or it will list the folder that contains that file.

What is the name of that folder?

[williamma]

HI THANKS FOR RESPONDING IT says intel driver update utility?

[mdklassen]

>> What is the name of that folder?

>  IT says intel driver update utility?

What is the "full-path" of the folder-name?

For example, if I instead search for a different filename, I get:

 Directory of C:\Program Files\Microsoft Security Client

14/11/2016  09:57 PM         1,353,680 msseces.exe

On this forum, please click the purple/white "thumbs-up" for each post that is helpful.

[williamma]

Hi its is  C:\PROGRAM FILES\INTEL\SUR\QUEENCREEK

OR

C:\PROGRAM FILES\INTEL DRIVER UPDATE UTILITY\SUR\X64..

THANKS,

[mdklassen]

If you open Control Panel, and select Add/Remove Programs, and search for text like:   INTEL DRIVER UPDATE UTILITY

do you find it?  Can you select it, and "uninstall" it?

[williamma]

hi..

yes I have found it and uninstalled it, so is that it?

thank you.

[mdklassen · Accepted solution]

>  I have found it and uninstalled it, so is that it?

You tell me.  

Reboot your computer, and see if the message has vanished, and if the "unable to connect" symptom also has vanished.

On this forum, please click the purple/white "thumbs-up" for each post that is helpful.

[williamma]

hank you very much, it has disapperared, no errors at all now... your amazing thank you.

[mdklassen]

> hank [that was my dad's nickname] you very much, it has disapperared, no errors at all now... your [you're] amazing 

Please click "Accept As Solution", on the best reply.