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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 3 (65 Views)

hard drive 1 keeps showing on my computer

Product Name: HP Desktop Tower 251-a244
Operating System: Microsoft Windows 10 (64-bit)

hard drive 1 keeps coming up on my comouter showing error

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Posts: 10,298
Member Since: ‎08-09-2015
Message 2 of 3 (56 Views)

Re: hard drive 1 keeps showing on my computer

@3Tulips

 

Hello;

Allow me to welcome you to the HP forums!

 

Telling us "showing error" is not really saying anything useful.

 

We need to know the details, beginning with the specific error message you are seeing.

 

And, what are you doing on the PC when this message shows?


We can proceed when you provide the information.

Thanks

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Distinguished Professor
Posts: 3,003
Member Since: ‎12-04-2012
Message 3 of 3 (43 Views)

Re: hard drive 1 keeps showing on my computer

> hard drive 1 keeps coming up on my computer showing error

 

From:  http://support.hp.com/hk-en/document/c04943761

 

your computer was shipped with just one disk-drive, not two.

 

Sometimes, the disk-drives are enumerated from a zero-origin, e.g., 'disk 0', 'disk 1', 'disk 2', rather than a one-origin, e.g., 'disk 1', 'disk 2', 'disk 3'.  Yes, it can be confusing.

 

The motherboard has several SATA ports.  So, it is possible that the CD/DVD drive is connected to 'Port 0' and the disk-drive is connected to 'Port 1'.

 

Anyway, if the message is "imminent failure", then you need to replace the disk-drive:

1. buy a new disk-drive, from either SEAGATE or WESTERN DIGITAL;

2. download the free "disk-cloning" software from the respective manufacturer's web-site;

3. use the software to "clone" from your current disk-drive onto the new disk-drive;

(Hopefully, the "marginally-working" status of the old disk-drive is sufficient to allow a successful copying.)

4. boot from the new disk-drive.

5. Done.

 

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