08-14-2016 06:58 AM
Hard drive SMART Check : FAILED
FAILURE ID: GGA9V9-7AM873-GXPR7F-60EE03
PRODUCT ID: J1G18AA#ABG
Hard Drive 1
Can someone please advise what this means? I purchased the computer in Dec 2014 surely the hard drive shouldnt fail after only 20months?
08-14-2016 10:13 AM
Actually, a drive can fail in a lot less time than 20 months. A while back, I bought a new Seagate drive for a desktop and the drive totally failed in under 6 months!
You can try running these steps to test the drive: Testing a Hard Disk from the BIOS | HP® Customer Support
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