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alf1966
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Message 1 of 2
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hp all - in - one pc sn V8P00AA not letting me install windows 7

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hp all - in - one pc
Microsoft Windows 7 (64-bit)

hp all - in - one pc sn V8P00AA not letting me install windows 7. help please. it installs but when it starts personalization it blocks the keyboard and the mouse and i can't enter/personalize anything in  windows using either,

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Paul_Tikkanen
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Message 2 of 2
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Hi:

 

Make sure the keyboard and mouse are in the USB 2 ports in the back of the PC, not the USB 3 ones.

 
The reason the KB and mouse quit working is because W7 doesn't have the USB 3 drivers included and you can't install the USB3 drivers until after W7 has completed installing.
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