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Honor Student
Posts: 3
Member Since: ‎11-04-2016
Message 1 of 3 (150 Views)

hp pavilion 20-b014 hard drive/restore problem

Product Name: Pavilion 20-b014
Operating System: Microsoft Windows 8 (32-bit)

Ok this is my brothers computer, he was messing around in task manager and deleted some things he shouldn't have. I've taken everything off the hard drive and we purchased a new 1TB drive(the same size as the original one). I tried installing this drive and when using the restore cd's i received an error of 0xe0ef000e. I reset the bios and then got an error message that says the new hard drive is smaller than the original and it cannot be used. I put the original hard drive back in and I'm still getting the same message. I ran a hard drive test and received the failure id: 0GDMXG-0008JD-PXPBOK-6IEJ03. Help, I'm just trying to get the computer back up and working.

 

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HP Support Agent
Posts: 4,798
Member Since: ‎01-29-2014
Message 2 of 3 (110 Views)

Re: hp pavilion 20-b014 hard drive/restore problem

Hey there! @Mcry311, Thanks for stopping by HP forums!

 

I understand you have replaced the hard drive on your PC and you are getting error new hard drive is smaller than the original.

 

Don't worry I will try to help you out.

 

Did you contact HP before replacing the hard drive?

 

Please provide the serial number and product number of your PC in a private message to assist you better.

 

You can only replace the hard drive only if the hard drive matches the specifications listed by HP.

 

If you provide the PC details I will check and let you know the replacement part numbers for the hard drive.

 

 

I'll watch your reply!

Cheers! Smiley Happy

MrRobot
I am an HP Employee

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Honor Student
Posts: 3
Member Since: ‎11-04-2016
Message 3 of 3 (73 Views)

Re: hp pavilion 20-b014 hard drive/restore problem

Ok, I just received the new drive (which is the one you sent me the number of in an email) and I am still getting the same error message that this drive is smaller than the original and I can't reformat and restore back to original. Please help.

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