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Locked

‎01-05-2024 05:30 PM

HP Recommended

My system had the manufacturer recovery option to reset my computer to manufacturer state and it no longer is available and its grayed out.  It used not not be grayed out and available but its longer is.  When I reset the pc, the system would tell me that the installation was not complete.  I am trying to use the manufacturer reset program because when I try to activate windows I cannot and I am trying to use the manufacturer setup method so I can get the windows activation key using the command prompt.  I bought the pc and it came with some problems that I tried to fix as I did with other computers but this one has the key activation problem which I need to activate but must get it from the 

1 REPLY 1

‎01-08-2024 08:39 AM

HP Recommended

Hi @Apocalypse1972,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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