cancel
Showing results for 
Search instead for 
Did you mean: 
mbrad267
New member
1 0 0 0
Message 1 of 2
152
Flag Post

i bought an all in one hp pc from a pawnshop....my cd-rom won't work

HP Recommended
23-h070
Microsoft Windows 8.1 (32-bit)

ok...i bought a hp all in one desktop pc from a pawn shop......it had an administrative password on it and i had to reset the whole computer to get rid of it....now my cd rom won't work....it won't play movies or games or anything.....how do i get my cd rom to work?

1 REPLY 1
Prométhée
Level 16
Level 16
6,173 6,101 679 2,485
Message 2 of 2
Flag Post
HP Recommended

Hello
possible that it is defective ..
Did you reinstall the computer completely?

Performing an HP System Recovery

https://support.hp.com/us-en/product/hp-pavilion-23-h000-touchsmart-all-in-one-desktop-pc-series/652...
try what is indicated:

 

 

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button



Desktop-Knowledge-Base

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation