cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
158
Flag Post

i cant download anything

HP Recommended
Pavilion 65XX500-319na
Microsoft Windows 10 (64-bit)

I Can not down load any files, pictures, new apps or programs, every time i try i get Failed virus scan even if it is something i created and try to download.

anyone help please this is getting so frustrating

 

3 REPLIES 3
Highlighted
Level 12
7,692 7,654 327 686
Message 2 of 4
Flag Post
HP Recommended

Hi

Can you be more precise?

 

What anti-virus package do you have?

 

 

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have Mcafee a free anti virus comes with my Broadband, all was ok up till a few weeks ago and now anything i try to download comes up with Virus scan Failed

Reply
0 Kudos
Highlighted
Level 12
7,692 7,654 327 686
Message 4 of 4
Flag Post
HP Recommended
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation