i continually get the blue screen of death

[DEJ226]

I continually get the blue screen of death...numerous articles blame INTEL...that is in my system..

how can I resolve the problem..system/pc  is only 2 yrs old

[Nal_NR]

Hi @DEJ226,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the BSOD on your PC.

Experiencing frequent Blue Screen of Death (BSOD) errors can be frustrating, especially on a relatively new system like your OMEN 25L Desktop - GT12-022qd CTO. Here are some steps you can take to diagnose and potentially resolve the issue:

1. Identify the Error Code

• When the BSOD appears, note the specific error code displayed (e.g., IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA). This code can provide clues about the underlying issue.

2. Update Drivers

• Intel Drivers: Outdated or corrupt Intel drivers (graphics, chipset, etc.) can cause BSODs.
  • Visit the Intel Driver & Support Assistant to automatically detect and install updates.
• Other Drivers: Ensure all other drivers are up to date.
  • Use Windows Update to check for driver updates.
  • Visit the HP support website for your specific model to download the latest drivers.

3. Run Windows Update

• Ensure your system is up to date with the latest Windows updates:
  1. Go to Settings > Update & Security > Windows Update.
  2. Click Check for updates and install any available updates.

4. Check for Corrupted System Files

• Run the System File Checker (SFC) to check for and repair corrupted system files:
  1. Open Command Prompt as an administrator (right-click Start button, select Command Prompt (Admin)).
  2. Type sfc /scannow and press Enter.
  3. Allow the scan to complete and follow any prompts to fix issues.

5. Run a Memory Diagnostic

• Faulty RAM can cause BSODs. Run the Windows Memory Diagnostic tool to check for memory issues:
  1. Press Windows + R, type mdsched.exe, and press Enter.
  2. Choose Restart now and check for problems.
  3. Allow the test to run and follow any prompts.

6. Check for Disk Errors

• Run a disk check to ensure there are no errors on your storage drive:
  1. Open Command Prompt as an administrator.
  2. Type chkdsk /f /r and press Enter.
  3. Follow the prompts to schedule a disk check and restart your computer.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @DEJ226,

7. Scan for Malware

• Malware can cause system instability and BSODs. Use Windows Defender or a third-party antivirus tool to perform a full system scan.

8. Update BIOS

• Sometimes, updating the BIOS can resolve hardware compatibility issues:
  1. Visit the HP support website and locate the BIOS update for your model.
  2. Follow the provided instructions to update the BIOS.

9. Disable Overclocking

• If you have overclocked your CPU or GPU, revert to default settings to see if that resolves the issue.

10. Analyze Crash Dumps

• Use the Windows Debugging Tools to analyze crash dump files and identify the cause:
  1. Download and install the Windows Debugging Tools.
  2. Open the tool and load the crash dump file (.dmp) located in C:\Windows\Minidump.
  3. Analyze the dump to identify the driver or component causing the BSOD.

11. Perform a Clean Boot

• Perform a clean boot to determine if a third-party application is causing the BSOD:
  1. Press Windows + R, type msconfig, and press Enter.
  2. Go to the Services tab, check Hide all Microsoft services, and click Disable all.
  3. Go to the Startup tab and click Open Task Manager.
  4. Disable all startup items.
  5. Restart your computer and see if the issue persists.

12. Restore or Reinstall Windows

• If all else fails, you may need to restore your system to a previous state or perform a clean installation of Windows.

Summary:

1. Identify Error Code: Note the BSOD error code.
2. Update Drivers: Use Intel Driver & Support Assistant and Windows Update.
3. Run Windows Update: Ensure your system is up to date.
4. Check for Corrupted System Files: Use sfc /scannow.
5. Run Memory Diagnostic: Use mdsched.exe.
6. Check for Disk Errors: Use chkdsk /f /r.
7. Scan for Malware: Perform a full system scan.
8. Update BIOS: Check for BIOS updates on HP's website.
9. Disable Overclocking: Revert to default settings.
10. Analyze Crash Dumps: Use Windows Debugging Tools.
11. Perform a Clean Boot: Disable third-party services and startup items.
12. Restore or Reinstall Windows: As a last resort.

Following these steps systematically should help you identify and resolve the cause of the BSODs on your OMEN 25L Desktop. If the issue persists, consider reaching out to HP support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[DEJ2261]

thanks for all the info...I did probably 60 % of what you stated including a fresh start...after the fresh "restore" start of reinstalling my system ...I am logged on as an admin..." i am the only one using this machine in my home"...it tells me i can not do many things since I am not an admin..

wont let me download anything from google

shows I am offline with the internet yet here I am responding to your solutions..

but i do appreciate your time and patience... 

[Nal_NR]

Hi @DEJ226 ,

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!