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‎06-17-2019 12:23 PM

HP Recommended
Product: hp desktop 24 all in one
Operating System: Microsoft Windows 10 (64-bit)

my new computer extremely slow i have hp care 3 yrs is it hard for me to get a new one it cost me 900.000 dollars very disappointed just want this one fixed or new one to replace this one   

1 REPLY 1

‎06-17-2019 02:31 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Sorry to hear you are having a problem out of the box (new PC).

 

Provide the product number so I can check your PC's specs. A brand new PC should not be very slow.

 

You should have a return window ("X" amount of days to exchange or return for a refund) from the place you bought the PC.

 

Regards

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