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‎08-22-2019 12:30 PM

HP Recommended
Product: HP pro disk 600 G 3
Operating System: Microsoft Windows 10 (64-bit)

i have pro desk hp 600 G3 the win10 fail on the hdd drive , when i reinstall win 10 again on it i receive the hdd c: is bit locker i cant install win 10 so i dont have the recovery key for bitlocker i need your help

4 REPLIES 4

‎08-22-2019 12:58 PM - edited ‎08-22-2019 12:59 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Did you use TPM when setting up BitLocker?

 

I don't understand why you don't have the BitLocker password, PIN, or a USB recovery key??

 

Regards

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‎08-22-2019 01:04 PM

HP Recommended

i dont have any of that (  BitLocker password, PIN, or a USB recovery key)

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‎08-22-2019 01:20 PM

HP Recommended

The PC is in My organization and the owner forget the PIN password for bit locker and also forget to print the recovery key ,the Win 10 fail on the drive C:  and cant repair the windows now i need to reinstall Win 10 again on drive C: but i cant do that and i cant format it . Thank you for everyone share his knowledge 

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‎08-22-2019 05:35 PM - edited ‎08-22-2019 05:54 PM

HP Recommended

Hi,

 

Here's the thing.

 

I am having a problem with the validity of your request when an enterprise uses BitLocker but does not have the ability to decrypt the HDD.

 

Maybe a different forum member can assist.

 

Bypassing passwords and encryption is not an approved action in this forum.

 

Regards

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