laptop freeze

manikanta99856 · ‎04-15-2025

suddenly the laptop is freezes ,nothing is working, the keyboard and mouse also not working only power button is working and again power switch on the laptop after 10mins again freezes

Hawks_Eye · ‎04-16-2025

Hi @manikanta99856

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I'm sorry to hear about the freezing issue with your OMEN by HP 16.1-inch Gaming Laptop. Let's work through some steps to identify and resolve the problem:

1. Check for Overheating

Ensure the laptop's vents are not blocked and clean them using compressed air to remove dust.
Use the HP Command Center to monitor system temperatures and adjust the thermal profile to reduce heat.

2. Update Drivers and BIOS

Visit the HP Support page for your laptop model and download the latest drivers and BIOS updates.
Install the updates and restart your laptop.

3. Run Hardware Diagnostics

Restart your laptop and press Esc repeatedly to access the Startup Menu.
Select F2 (System Diagnostics) and run tests for the memory, storage, and other hardware components.

4. Disable Fast Startup

Go to Control Panel > Power Options > Choose what the power buttons do.
Click Change settings that are currently unavailable and uncheck Turn on fast startup.
Save changes and restart your laptop.

5. Check for Software Conflicts

Boot your laptop into Safe Mode:
- Press Windows + R, type msconfig, and hit Enter.
- Under the Boot tab, select Safe Boot and restart.
If the freezing stops in Safe Mode, a third-party application might be causing the issue.

6. Perform a System Restore

If the issue started recently, use System Restore to revert your laptop to a previous state when it was functioning correctly.

7. Test with External Devices

Disconnect all peripherals (e.g., mouse, keyboard, external drives) and check if the freezing persists. Faulty peripherals can sometimes cause system instability.

Let me know how it goes! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.

manikanta99856 · ‎04-18-2025

Not one time freeze every time freeze if my laptop is open start my work after 15mins freeze completly you saying option already i tried but no use iam already creating case but no response actually lot of work is there warranty also is there send the technician

Hawks_Eye · ‎04-21-2025

@manikanta99856

Thank you for reaching out and for your patience despite the challenges you're facing with your laptop.

I sincerely apologize for the inconvenience caused, especially with the impact this issue is having on your work.

As you’ve mentioned that the freezing issue persists even after trying the suggested troubleshooting steps and that your case has already been created.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!