major inconvenience with HP warranty Repair

[Thomas13579]

hello, i am hoping someone can help me here or if someone ever had the same issue, there was a hardware problem with my HP pavillion laptop recently, it was a great laptop up until a factory restore, it has warranty and it was sent to the repair team, the estimated time of the delivery is just coming up to a month now and i still have no update off the team, i called on many occasions explaining the use of this laptop and every single time there saying they are waiting on parts with no other explainations i have asked what happened the laptop and no explaination either, im getting to a point of thinking there not fixing the laptop, im here to see if there is anything i can do to make a complaint to someone higher the warranties are purchased for reasons like this and every time i get no valid update someone please help me here, im looking to escalate this thank you.  also the laptop is business and study purposes 

[Kumar0307]

@Thomas13579, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!