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05-17-2020 11:35 AM
Following power up, the PC is very slow and the disk active time is at 100% for about 10 minutes. This is the same both users. The problem is only present after power up. It has been like this for several months.
05-17-2020 11:47 AM
Try this - if not done already ...
Using file explorer, open "My PC" (left pane). On right pane will show your hard drive as C:\ (Icon)
Right click and select: properties (sub menu disk tools) - or 'drive/disk tools if it is there (top menu).
Select 'check disk' with 'automatically fix errors', and let it run.
It is possible the program will want to run a start-up run/repair (can take two hours - HDD size/errors relative); which will happen at the next boot-up. If it says to do this - do it.
... It sounds like HDD errors. This will fix it. Other possibility is Windows start-up errors (win.ini, etc.). If the first option does not work, I will explain how to fix your registery errors/Windows system boot (not the same as the HP starting bios boot).
05-17-2020 03:33 PM
Hi, thanks for your suggestions.
I ran Error checking on C drive, no errors found.
I ran HP Diagnostics System Fast Test - all passed.
I booted PC in Safe Mode, HDD disc active time near 0%.
I booted PC in normal mode, HDD disc active time 100%.
05-17-2020 08:05 PM
Great working with someone who knows what they're doing.
Trouble shooting is a process of elimination - thus we start at the top and work down the most common issues.
We have established your main system drive is the equivalent of:
a: Miss World;
b: Mr Universe ...
(select appropriate - dream image)
Next item is the health/condition of the Registry (plus a few step cheats).
There are a number of (hard) ways to do this, however we'll take the easy route.
Surf to a reputable free software - like: Major Geeks; CNet; Source Forge; Tucows, etc, and do a search for "Glarysoft" or "Glary Utilities".
Very good utility suite that has a free version. I use it weekly (pro version).
Install and run it.
You can start with: 1 click system clean-up (cover lots of things, including the registry); or (even after, first clean-up) go to "Advanced" (stop drooling) and pick #4 = Registry Defrag (behave ... and you can play with all the others - after dinner).
Let me know how that goes. Yes - you can run the Device Manager/Driver check/back-up (#3 in analysis/trouble shooting sequence) ... with the added bonus of discovering it has a built-in 'driver update feature' - but I'll let you find that yourself (do not want to spoil the surprise - laugh).
(ps. #2.5: is to make sure (Win 10 O/S specific) any/all USB drives are disconnected at (before) shutdown, and at start-up.)
05-21-2020 01:32 PM
Hi Rick, Thanks for the assistance.
Started Glary Utilities (18.104.22.168 FREE)
Ran 1-Click Maintenance with default settings. Some clean up performed.
Ran Adv Tools, Registry Defrag, defrag performed.
Updated all 6 applications
I'm sorry to say that it is no better.
Nice utility application.