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Tavin
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my HP Envy 32 all in one keeps shutting down.

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Hp Envy 32

I wanted to play COD and it told me to update my driver for my graphics card and I did and now my computer keeps randomly shutting down. I cant get it into BIOS mode nothing happens when I hat f10 upon start up to update the graphics from HP. Havent even had this thing for 2 days... 

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Betty0610
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@Tavin

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c03413399

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Geert1967
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Hi there, i (and several others) with an new AIO ENVY 32 have axactly the same problem. When installing a NVIDEA driver number higher then 444.xx all of us keep getting random shutdowns. Only thing you can do is try to Uninstall the driver from nvidia (hopefully you can do that quick because my pc lasted only for minutes).

No solution yet from NVIDIA (who blames HP) , nor from HP ( the 'there is no problem, its the driver answer).

 

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Tavin
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I couldn't do it quickly enough. I ended up having to wipe and reinstall windows 10 and just returned to computer. Didn't want to deal with issues right out the box. But hp support was helpful and we reinstalled windows 10 and wiped whatever I downloaded. 

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