11-09-2016 12:47 PM
My printer has quit printing from the computer. It says Printer error code -20. Please help me. Thanks.
11-10-2016 11:52 AM
Hello, @kv1015 – Hope you are well
Thanks for engaging in the HP Forums! I will certainly do my best to help you
I understand you are facing issues while printing using the Photosmart 7520. I would suggest to reinstall the drivers and check.
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
- Restart your computer.
- Now click on http://ftp.hp.com/pub/softlib/software12/COL43790/mp-108709-2/PS7520_Basicx64_1315.exe to download and install the printer drivers.
- Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
Please let me know if this resolves the issue, or if you require further assistance.
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