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Jasrati
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Message 1 of 2
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my HP pavilion 24-xa1014 blank screen and beeping

HP Recommended
Pavilion all in one 24-xa1014
Microsoft Windows 10 (32-bit)

i have hp pavilion all in one 24-xa1014 i just bought 4 month ago, i tired turn on my computer and started beeping with blank screen. is anyone can help me solve the problem please.

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WAWood
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Message 2 of 2
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@Jasrati 

Let me make a couple of suggestions.

 

First, I will provide a link to an HP diagnostics thread so you can see what the hardware issue is based on the beep code.

 

Second, that means you have a hardware issue, and we have no way of fixing that.  You would have to send the PC back to HP to have it fixed..

 

For laptops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001

 

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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