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‎12-18-2020 07:06 AM

HP Recommended
Product: HP ALL IN ONE DESKTOP
Operating System: Microsoft Windows 10 (64-bit)

I have my product code but the recovery tool doesnt recognise it

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2020 06:48 AM

HP Recommended

Hi:

 

Your PC is not supported by the HP cloud recovery tool.

Paul_Tikkanen_0-1608558229193.png

 That seems to be a very new model PC, so it is possible that HP hasn't uploaded the recovery image for that product number yet.

 

I had gotten a new HP notebook in July and there was no cloud recovery tool image for it, but in late August, one was made available.

 

If you need to reinstall W10, you can make bootable W10 installation media using the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

View solution in original post

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5 REPLIES 5

‎12-18-2020 07:47 AM

HP Recommended

Hi:

 

Not all HP PC's are supported by the cloud recovery tool.

 

What is the product number of your PC?

 

It will be arranged something like this...

 

5ES85EA#ABA

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‎12-21-2020 02:28 AM

HP Recommended

product no is 1K2U8EA#ABU

Was this reply helpful? Yes No

‎12-21-2020 06:48 AM

HP Recommended

Hi:

 

Your PC is not supported by the HP cloud recovery tool.

Paul_Tikkanen_0-1608558229193.png

 That seems to be a very new model PC, so it is possible that HP hasn't uploaded the recovery image for that product number yet.

 

I had gotten a new HP notebook in July and there was no cloud recovery tool image for it, but in late August, one was made available.

 

If you need to reinstall W10, you can make bootable W10 installation media using the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

Was this reply helpful? Yes No

‎12-21-2020 09:07 AM

HP Recommended

Thank you friend that suits me ,only had the PC a month and finding it fast and responsive. thanks again keep up the good work

your new friend Mick 

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‎12-21-2020 09:43 AM

HP Recommended

You're very welcome, Mick.

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