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mickyguns
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Message 1 of 6
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Solved!

my HP recovery tool will not recognise my product code for this pc

HP Recommended
HP ALL IN ONE DESKTOP
Microsoft Windows 10 (64-bit)

I have my product code but the recovery tool doesnt recognise it

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
138,174 90,895 21,335 28,243
Message 4 of 6
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HP Recommended

Hi:

 

Your PC is not supported by the HP cloud recovery tool.

Paul_Tikkanen_0-1608558229193.png

 That seems to be a very new model PC, so it is possible that HP hasn't uploaded the recovery image for that product number yet.

 

I had gotten a new HP notebook in July and there was no cloud recovery tool image for it, but in late August, one was made available.

 

If you need to reinstall W10, you can make bootable W10 installation media using the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

View solution in original post

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5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
138,174 90,895 21,335 28,243
Message 2 of 6
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HP Recommended

Hi:

 

Not all HP PC's are supported by the cloud recovery tool.

 

What is the product number of your PC?

 

It will be arranged something like this...

 

5ES85EA#ABA

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mickyguns
Author
Level 1
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Message 3 of 6
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HP Recommended

product no is 1K2U8EA#ABU

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Paul_Tikkanen
Level 21
Level 21
138,174 90,895 21,335 28,243
Message 4 of 6
Flag Post
HP Recommended

Hi:

 

Your PC is not supported by the HP cloud recovery tool.

Paul_Tikkanen_0-1608558229193.png

 That seems to be a very new model PC, so it is possible that HP hasn't uploaded the recovery image for that product number yet.

 

I had gotten a new HP notebook in July and there was no cloud recovery tool image for it, but in late August, one was made available.

 

If you need to reinstall W10, you can make bootable W10 installation media using the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

Was this reply helpful? Yes No
mickyguns
Author
Level 1
3 2 0 2
Message 5 of 6
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HP Recommended

Thank you friend that suits me ,only had the PC a month and finding it fast and responsive. thanks again keep up the good work

your new friend Mick 

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Paul_Tikkanen
Level 21
Level 21
138,174 90,895 21,335 28,243
Message 6 of 6
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HP Recommended

You're very welcome, Mick.

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