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grahamp2
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my all in one pc will not power up

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HP PAVILION ALL IN ONE
Microsoft Windows 10 (64-bit)

HP PAVILION ALL IN ONE WILL NOT POWER UP. ONE MONTH OLD FROM NEW.

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WAWood
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@grahamp2 

Sorry for the bad news, but when a desktop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

 

If this PC really is only one month old, you need to contact HP Support to see about getting it examined and repaired under the warranty, or, since you are in the U.K, getting it replaced.

 

UK HP contact info: http://support.hp.com/gb-en/contact-hp/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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