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Message 1 of 2
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my desktop was compromised and now I am no longer able to gain access

HP Recommended
Microsoft Windows 10 (32-bit)

I am completely locked out

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Message 2 of 2
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HP Recommended


Your a tad too vague with the inquiry.  What appears on the screen?

Make/model number.   Example:  HP 795-0010      Please do not give product number.

At power-on start pressing : Do any of the Function keys   ESC, F1, F2, F8 or F11 render any options?

1) If it is asking for a password, keep trying. After 5 attempts it should give an option to be called with a code. In the initial setup you gave the system a call back number or an email address.

2) We are not allow to give assistance to password lockout.


This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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