my laptop hp pavilion , after shutting down power botton doesn't off , laptop is still heating

[Astha642]

Hp pavilion, ryzen 5 - windows 11

[Nal_NR]

Hi @Astha642,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The issue where your HP Pavilion laptop with a Ryzen 5 processor doesn't fully power down after shutting down, leading to the power button remaining lit and the laptop heating up, could be related to a few different factors. Here are some troubleshooting steps you can try:

1. Disable Fast Startup

Fast Startup can sometimes cause issues with the shutdown process, especially on newer systems. Disabling it might help.

• Go to Control Panel > Power Options.
• Click on Choose what the power buttons do.
• Click on Change settings that are currently unavailable.
• Scroll down to Shutdown settings and uncheck Turn on fast startup (recommended).
• Click Save changes.

2. Check for Windows and Driver Updates

Ensure your system is up-to-date, as updates can fix compatibility and performance issues.

• Go to Settings > Windows Update.
• Check for updates and install any that are available.

3. Update BIOS/UEFI

An outdated BIOS/UEFI firmware can sometimes cause issues with power management. Check the HP support website for any BIOS/UEFI updates specific to your laptop model.

• Visit the HP Support website.
• Enter your laptop model and look for BIOS/UEFI updates.
• Follow the instructions provided by HP to update the BIOS/UEFI.

4. Check Power Settings

Ensure that the power settings are correctly configured:

• Go to Settings > System > Power & Sleep > Additional power settings.
• Select Change plan settings next to your active power plan.
• Choose Change advanced power settings.
• In the Power Options window, expand Power buttons and lid > Power button action and ensure it is set to Shut down.
• Expand Sleep > Allow hybrid sleep, and set it to Off.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Astha642,

Please find the next steps below.

5. Run Power Troubleshooter

Windows has a built-in troubleshooter that might help diagnose and fix power-related issues.

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Power and run the troubleshooter.

6. Check for Background Processes

Some background processes might be preventing the system from shutting down completely.

• Press Ctrl + Shift + Esc to open Task Manager.
• Check the Processes tab for any apps that might be using a lot of CPU or memory.
• End the task of any suspicious or unnecessary processes before shutting down the laptop.

7. Perform a Full Shutdown

To perform a full shutdown, which bypasses any potential issues caused by Fast Startup or other settings:

• Press Windows + X and select Shut down or sign out > Shut down.
• Hold down the Shift key while clicking on Shut down.

8. Check for Hardware Issues

If none of the above solutions work, the issue could be hardware-related, possibly with the power button or the motherboard. In such a case, it's advisable to contact HP Support for further assistance or take your laptop to an authorized service center.

If the problem persists after trying these steps, it could be a more complex issue that might require diagnosis and repair.

Contact phone support or take it to the nearest service center.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.