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ljohns31
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Message 1 of 3
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ordered new l 19661-001 recovery stick for HP 580-23w Incorrect Brand Name

HP Recommended
580-23w
Microsoft Windows 10 (64-bit)

At the end of revovery process system returns error "Incorrect Brand Name",  looking for information on how to return item for exchange.

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Paul_Tikkanen
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HP Recommended

Hi:

 

The only suggestion I can offer, would be to call HP at 1 (866) 724-8600

 

You should be able to install W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

After W10 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-power-580-000-desktop-pc-series/1642561...

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ljohns31
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Message 3 of 3
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I tried the procedure you spoke  of  and got same response, ordered  the chip and it would not work this is the first time  this has been a issue there must be a update or a fix some where I will keep at it till fix comes along, thanks. 

 

L.

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