pavilion 23xi

[dogann]

I have a problem at the pavilion 23xi lcd display.

display is white not showing anything

[Elohi_NR]

Hi @dogann,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Use these steps to troubleshoot your blank monitor or to determine if the monitor is defective.

Note: Before you begin, make sure that you perform the following steps:

• Turn off the computer.
• Disconnect all connected devices from the computer, except the mouse and keyboard, including USB flash drives and memory cards.
• Make sure that you have a second monitor cable if your monitor has a detachable cable for testing purposes.

Check the power

• To check the power, disconnect the video cable from the monitor and make sure that the monitor power cable is plugged into an AC outlet.
• When you press the power button on the monitor, the power light turns on. If the power light remains off, the monitor is not receiving power or the monitor is defective.
• Check the following items before attempting to service or replace the monitor:
• Make sure that the AC outlet has power and the AC outlet matches the power rating for the monitor.
• Connect the monitor to a different AC outlet.
• Try a different HP power cord.
• If the light is on, the monitor has power, and you can continue to the next step.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.