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‎05-06-2020 01:55 PM

HP Recommended
Product: Pavillion 500-a60
Operating System: Microsoft Windows 10 (64-bit)

Need some advice ..desktop just stopped working

When I try to power up, no green light displays outside and no video on the monitor but both fans are running and there is an inside green light...

But can’t shut down from the power button have to unplug the cord

1 REPLY 1

‎05-14-2020 01:53 PM

HP Recommended

@klmdallas
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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