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‎05-10-2020 06:44 PM

HP Recommended
Product: 610-1280qd
Operating System: Microsoft Windows 7 (64-bit)

I have an HP AIO 610-1280qd Intel, with Windows 7  (I know it's old). Anyway the power just dropped out without warning(like a power outage but that was not it). I order a new AC adapter per original specs, part number, etc. It arrived, but is no help.

 

Question: Is there a power supply inside the computer that could be the problem? Should I just buy a new All-in-One. I really have liked the AIO. If I buy new and the old will not power on, how do I retrieve my data. 

1 REPLY 1

‎05-20-2020 03:09 PM

HP Recommended

@CC65
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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