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CarolShiyou
New member
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Message 1 of 2
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printer wont work

HP Recommended
envy 410
Microsoft Windows 7 (32-bit)

printer was working and then all of sudden cant print. printed the trouble shot and it show Wireless ON PASS

Wireless Working PASS

Network Name (SSID) Found PASS

Security FAIL

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@CarolShiyou, Welcome to the HP Support Community!

 

Are you referring to HP Envy 100 printer?

 

Make sure the printer is connected to a private/secured network. Printers will not work on a guest/open network.

 

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Restart the wireless router, the printer, and the PC
  • Try printing.

If the issue persists,

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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