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Top Student
Posts: 4
Member Since: ‎09-10-2018
Message 1 of 4 (212 Views)
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"HP Recovery Manager has stopped working"

Product Name: All-in-one 24-g063a
Operating System: Microsoft Windows 10 (64-bit)

Further to my previous post, I ended up purchasing a 24-g063a.  After connecting everything, I thought I'd do the safe thing and create recovery media.  I didn't have an 11Gb USB that I trusted so decided to go down the 3 DVDs path.  32% into "Verifying the Recovery image on disc", HP Recovery Manager stopped working.

 

I presume now if I close the program (the only option available to me), I won't be able to start the "Create Recovery Media" process again, as the syem will think that I've already done it,a nd it only allows it to be done once.

 

So now what?  Do I go down the 2nd path as suggested by Paul in my last post or do I go back to HP and request from them a recovery USB.  HP assisted me previously when a similar thing happened on our last HP purchase, a 20-c012a.

 

Thanks 

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Accepted Solution

Re: "HP Recovery Manager has stopped working"

Thanks for the reply Raj1788.  No I didn't upgrade Windows before attempting to create the recovery media.  But the link you provided takes me to other users with the same issue, which then takes me to links on how to perform a system recovery, which I don't want to do, or how to create the recovery media, which is what I do want to do but it's only the same steps that failed for me.  Nothing new.  But thanks anyway.

 

What I ended up doing was contacting HP Support and Vikhyath J assisted me by agreeing to send me recovery media in the form of a USB.  

 

David

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HP Support Agent
Posts: 4,569
Member Since: ‎06-13-2017
Message 2 of 4 (136 Views)

Re: "HP Recovery Manager has stopped working"

[ Edited ]

@Dorsay

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Have you tried to upgrade windows before attempting to create the recovery DVD?

if yes, it wouldn't work

 

if not click on this link: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Recovery-Manager-Stopped-Workin... and follow the instruction.

 

Keep me posted, how it goes!

Cheers:)

Raj1788
I am an HP Employee 

Top Student
Posts: 4
Member Since: ‎09-10-2018
Message 3 of 4 (92 Views)

Re: "HP Recovery Manager has stopped working"

Thanks for the reply Raj1788.  No I didn't upgrade Windows before attempting to create the recovery media.  But the link you provided takes me to other users with the same issue, which then takes me to links on how to perform a system recovery, which I don't want to do, or how to create the recovery media, which is what I do want to do but it's only the same steps that failed for me.  Nothing new.  But thanks anyway.

 

What I ended up doing was contacting HP Support and Vikhyath J assisted me by agreeing to send me recovery media in the form of a USB.  

 

David

HP Support Agent
Posts: 11,811
Member Since: ‎07-19-2016
Message 4 of 4 (57 Views)

Re: "HP Recovery Manager has stopped working"

@Dorsay,

 

I am responding on behalf of @Raj1788 as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care :)

 

Cheers!

 

The_Fossette
I am an HP Employee

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