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Locked

‎10-17-2024 04:07 PM

HP Recommended

This message may be in the wrong place as I could not find "repairs under warranty. I got a 2yrs old Pavilion laptop still under warranty. It eas getting hot. On the net I made a report and got case number and call back. They didn't call back i so I contacted through WhatsApp. After a long time an adviser turned up and led me - do this, do that etc to check bios et.c To cut the story short the screen ended up with bit locker. He said contact Microsoft. With a dead laptop how do i contact microsoft. . It was working even if it is hot before. But now he left me with a dead laptop. This is terrible. 

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1 REPLY 1

‎10-17-2024 07:07 PM - edited ‎10-17-2024 07:11 PM

HP Recommended

This link shows how to get warranty information.

Click here to read how to dispute a warranty.

Rights in the UK
https://support.hp.com/gb-en/document/c03922002

 

your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

 

there actually is a bitlocker problem with a windows 11 update that came out Feb 2024.  


Let me know what happens.

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