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HP Recommended

Hai,

MY PC frequently showing a blue screen and going for restart. The error shown is stop code VIDEO_DXGKRNL_FATAL_ERROR. Kindlyhelp me to solve this issue. Thanks and regards

3 REPLIES 3
HP Recommended

There is a problem with the graphics driver or a corruption of the OS.  Since you can boot into the OS try the SFC fix and if that give a message that it cannot fix the problem then try the DISM one.  Click here for help

 

The graphics driver is either Intel, AMD or NVidia

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

NVIDIA GeForce MX110

Edition Windows 11 Home
Version 22H2
Installed on ‎19-‎Oct-‎22
OS build 22621.3085
Experience Windows Feature Experience Pack 1000.22684.1000.0

HP Recommended

@haneefavp wrote:

NVIDIA GeForce MX110

Edition Windows 11 Home
Version 22H2
Installed on ‎19-‎Oct-‎22
OS build 22621.3085
Experience Windows Feature Experience Pack 1000.22684.1000.0


the MX110 driver has not been updated since 2016.  You probably have the correct driver already.

You can try here if you like

The drivers from the HP support page are what you need but  I need the product ID or model of your laptop

 

 

Did you run SFC /scannow ?

BeemerBiker_0-1706878845050.png

 

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.