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‎02-21-2020 06:11 AM

HP Recommended
Product: HP ProDesk 400 G5 Desktop Mini PC
Operating System: Microsoft Windows 10 (64-bit)

HI Expert,

 

HP ProDesk 400 G5 Desktop Mini PC is new bought. It will dead for a few hours and suddenly stop working. power led is liting only. Keyboard, mouse, will no longer work. I have to long press the power button to force power down and power on again.

During the working hours. all going well.

 

perform the extensive test. It might dead before end of testing. But the all checked items passed testing.

If it dead after end of testing.  The testing  will be passed. and no any error.

 

local support insist hardware no problem. Insist problem due to system. 

 

can give help for this case?

 

brgds

LIu Wei

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2020 09:11 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Are you translating?

 

It is tough to determine exactly what is happening.

 

It appears you have run HP Diagnostics. The tests pass but you have a problem.

 

It sounds like you contacted HP Support. HP Support indicates you don't have a hardware problem.

 

Is this correct?

 

You have to contact HP Support again.

 

This forum can't help using the information you are providing.

 

Regards

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-21-2020 09:11 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Are you translating?

 

It is tough to determine exactly what is happening.

 

It appears you have run HP Diagnostics. The tests pass but you have a problem.

 

It sounds like you contacted HP Support. HP Support indicates you don't have a hardware problem.

 

Is this correct?

 

You have to contact HP Support again.

 

This forum can't help using the information you are providing.

 

Regards

Was this reply helpful? Yes No

‎02-23-2020 07:11 AM

HP Recommended

Tks

Was this reply helpful? Yes No
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