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trying to enter my pincode,but no letters appear in the box,only the numbers produce response.!?

HP Recommended
Pavillionx360Covertible15-cr0799noample: Pavilion 65XX
Microsoft Windows 10 (32-bit)

I am trying to enter my pincode, but tipping the letters create no action in the box. Tipping the numbers create th wanted action. Somehow the letters are blocked !?

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.


  • Where are you trying to type the pin code?
  • Are the letters and numbers working on other apps like word or notepad?
  • What is the exact issue you are facing?

Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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