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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- unable to access FACTORY IMAGE D drive

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02-11-2017 02:44 PM
I was reading some of your suggestions on how to free up space in my FACTORY IMAGE D, by downloading the free commander program. I purchased the 64-bit full version of this program and ran it but all it show is a purple recovery drive and nothing else no yellow folders, nothing . I have1.19 GB of 13.6 GB available and this is after I reinstalled windows Vista back onto my computer two days ago. when I click on the D drive all I get is a warning that the recovery drives partitions cannot be accessed. what other way can I free up space and gain access to this drive? I will try and send you a couple of screen captures to show. Please help me!!!
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02-11-2017 04:13 PM - edited 02-11-2017 04:16 PM
The Recovery image and partition it resides on is expected to be left as is. Any manipulation of the partition or the files may cause the Recovery function to fail. Even though it is Vista, why would you want to jeopardize the insurance policy for the computer for such a small area? If you are concerned about drive space, add another drive. They are dirt cheap now.
I'm not an HP employee.
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02-11-2017 04:13 PM - edited 02-11-2017 04:16 PM
The Recovery image and partition it resides on is expected to be left as is. Any manipulation of the partition or the files may cause the Recovery function to fail. Even though it is Vista, why would you want to jeopardize the insurance policy for the computer for such a small area? If you are concerned about drive space, add another drive. They are dirt cheap now.
I'm not an HP employee.
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02-12-2017 02:28 PM
Actually, I was hoping for some better advice It was suggested on your forum to use a program called "FREE COMMANDER" to access the D drive and search for folders that may have been placed in the wrong partitions in this particular drive. But, since my HP is a 64-bit, I had to purchase the right program (which still did not allow me access into the D drive partition(s). So I am out money now and still don't have any useful tips to correct my problem.
02-12-2017 03:09 PM
Well, like I said earlier, you are not supposed to be in there. I do not understand why you think there might be something in there to interest you. What are the "problems" that you think are going to be corrected?
I'm not an HP employee.
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