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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
hp prodesk 600 g3 sff
Microsoft Windows 10 (64-bit)

my hp prodesk 600 g3 sff , when i start my hp prodesk 600 G3, "Product information not valid.  the following product information programmed info the system board is missing or invalid. system board (00A)- system board CT number missing".  press space bar to continue boot or "y" to ender  missing information.

HP Recommended

Hello @SINGH03 .
Have you changed the motherboard of your computer?
Did you make any bios or system settings?


You may see this message after replacing the system board. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.
To resolve this problem, contact HP using the support contact tab at the top of this screen. You will be asked to provide the fourteen-digit product tracking number of the motherboard (TC). Use the steps in one of the following sections to find the TC number:

Turn off the computer.
Turn on the computer and immediately press the Esc key several times, once per second.
Press F1 to view the system information.
Find the TC system board number that appears on the system information screen.
TC motherboard number in the system information screen

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended



this is what is indicated on the HP support
only if the computer is no longer guaranteed, difficult to contact HP
and even if the case, they will probably ask for some money.
If the case, look on the net, there are solutions, normally

only it seems to me that it works depending on the model
If not the right option it probably won't work, not
see an example here (probably not suitable therefore)




00A-Product Information Not Valid The product information programmed into the
system board is missing or invalid.
Use Computer Setup to update this information.

HP ProDesk 600 G3 Small Form Factor - Maintenance and Service Guide

it says this, but I haven't read everything
it may not give the solution on the other hand

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

Windows 11 22h2 inside , user

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